In Case of Crisis

1. Any unauthorized transactions done through credit / debit card, or in case of loss of credit / debit card
  • Store the banks 24x7 helpline number.
  • Call the bank to verify and inform about the unauthorized transaction.
  • Note the customer care executive’s name.
  • Block the card to avoid further misuse.
  • Submit a letter or e-mail to the branch regarding the same.
  • Give a written complaint to the police station whose jurisdiction you falls under.
  • 2. If you fall a prey to lottery frauds or Nigerian scams.
  • Never reply to such messages, calls, e-mails. They are fraudulent.
  • If you have unfortunately fallen a prey to any of the above, do not delete it. Save screen shots or images of the mails, messages take a print out.
  • Give a written complaint to the police station nearest to you along with above evidences.
  • 3. In case you receive obscene, threatening content (photos, pictures, abusive words) through message or e-mail or on social networking profiles.
  • Do not panic and delete the content, take a screen shot of the page
  • Save the content is in the form of a sms.
  • Inform an adult especially parents, if you are a minor and seek their help.
  • You could report abuse on facebook if the content is objectionable.
  • Write a complain to the nearest police station, attach evidences of the message or content ton hard copies, provide website links of the content.
  • 4. In case your profile or account is hacked?
  • In case of a minor, inform your parent.
  • Try accessing your account using the “forgot password” technique.
  • If it is a social network profile, report abuse.
  • If an e-mail, access the email through your alternative e-mail account.
  • Write a complaint to the nearest police station providing evidence.
  • 5. In case you are being cheated by a matrimony site.
  • Write a complaint to the matrimony site.
  • Save evidences of harassment or abuse of any form.
  • Write a complaint to the nearest police station

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